Thank you for shopping with Velami! If something isn’t quite right, we’re here to make it easy with our return and exchange policy. Below, you’ll find all the details to ensure your experience is smooth and stress-free.

Exchange Made Simple

Not feeling the vibe of your new accessory? No worries! You can request an exchange within 14 days from the day your order arrives. To qualify, the item must be unused, in its original condition, and include all tags and packaging. Just let us know, and we’ll help you swap it for something that sparks joy.

When We Can’t Accept a Return

We want to keep things fair, so we may need to say no to a refund or exchange if:

  • The item shows signs of wear, damage, or use.
  • Original tags or packaging are missing.
  • The return request comes after the 14-day window.
  • The item was part of a clearance sale marked as non-returnable.

How to Return or Exchange

Ready to start the process? Here’s what to do:

  • Within 14 days of receiving your order, email us at [email protected]. Include your order number, the reason for the return/exchange, and whether you’d like a refund or a different item.
  • We’ll reply with a return authorization number and shipping instructions within 12-24 hours.
  • Pack the item securely in its original packaging, including all tags and accessories.
  • Send it back to one of our locations:
    • Vietnam: 22 Mai Luong, Nam Sach, Dong Hoi, Quang Binh 47000, Vietnam
    • United States: 10291 Frosty Ct, Manassas, VA 20109, United States
  • Once we receive and inspect the item, we’ll process your refund or exchange within 3-5 business days.

Refund Process

If approved, your refund will be credited to the original payment method. Depending on your bank or card issuer, it may take 3-7 business days for the funds to appear. We’ll keep you updated every step of the way.

Questions? We’re Here!

If you need help with a return or have any questions, reach out to us at [email protected]. Our team is ready to assist and make sure you’re happy with your Velami experience. Thank you for choosing us!