Thank you for choosing Velami! We’re excited to bring our handcrafted apparel accessories to you. Below are the details of our shipping process to ensure your order arrives safely and on time.
Where We Ship
We proudly ship to customers in Vietnam and the United States:
- Vietnam: 22 Mai Luong, Nam Sach, Dong Hoi, Quang Binh 47000, Vietnam
- US Warehouse: 10291 Frosty Ct, Manassas, VA 20109, United States
Delivery Time
Total delivery time = Order processing time + Shipping time
Order Processing Time
We carefully process and pack your order within 1-2 business days.
Shipping Costs
Our shipping rates are straightforward:
- United States:$3.75
- Vietnam:$2.00
Shipping Time
Shipping times depend on your location:
- Customers in Vietnam: 2- 5 business days
- Customers in the United States: 1- 4 business days
Order Tracking
Once your order is handed over to our trusted shipping carrier, you’ll receive a confirmation email with a tracking number. Use this to follow your package’s journey. If the tracking status doesn’t update right away, give it 1-2 days for the carrier’s system to sync.
Common Shipping Questions
Can I change my delivery address?
You can update your address within 12 hours of placing your order by contacting us. After this window, we’re unable to modify the address, so please double-check your details at checkout.
What if my shipment is delayed?
While we strive for timely delivery, delays can happen due to:
- Inclement weather or natural disasters
- Public health restrictions
- Traffic or logistical issues
- Carrier-related challenges
If your order is delayed, reach out, and we’ll help track it down.
Contact Us
Questions about shipping? We’re here to help! Email us at [email protected], and we’ll get back to you within 12-24 hours.